vipph24 Privacy Policy

1. Introduction

vipph24 ("we," "us," or "our") is committed to protecting the privacy and personal data of all users ("you," "Player," or "User") of the vipph24 online gaming platform accessible at vipph24.app (the "Platform"). This Privacy Policy describes how vipph24 collects, uses, stores, shares, and protects your personal information in connection with your use of the Platform.

This Privacy Policy is incorporated into and forms part of the vipph24 Terms and Conditions. By registering for an account or using the vipph24 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

2. Data Controller Information

vipph24 acts as the data controller for personal data collected through the Platform. As data controller, vipph24 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

For all privacy-related inquiries, requests, or complaints, you may contact our Data Protection Officer (DPO) at: [email protected]

3. Personal Data We Collect

3.1 Registration and Identity Data

When you register for a vipph24 account, we collect:

• Full legal name;
• Date of birth (to verify you are 21 years of age or older);
• Mobile number and email address;
• Residential address (city, province, region in the Philippines);
• Username and encrypted password.

3.2 Identity Verification (KYC) Data

To comply with PAGCOR regulations and Philippine AML laws, we may collect:

• Government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's license, UMID);
• Selfie or live photo for facial verification purposes;
• Proof of address documents.

3.3 Financial and Transaction Data

• GCash or PayMaya/Maya account details (mobile number only — we do not store full wallet credentials);
• Bank account details for withdrawal processing (bank name, account number, account name);
• Deposit and withdrawal transaction history;
• Wagering history and game activity records.

3.4 Technical and Usage Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Session duration, pages visited, and features used on the Platform;
• Cookie identifiers and similar tracking data.

3.5 Communications Data

• Records of your communications with vipph24 customer support;
• Feedback, survey responses, and promotional opt-in preferences.

4. How We Collect Your Data

vipph24 collects your personal data through the following means:

• Directly from you — when you register, complete KYC verification, make deposits or withdrawals, contact support, or participate in promotions;
• Automatically — through cookies, web beacons, and server logs when you access and use the Platform;
• From third parties — including identity verification service providers, payment processors (GCash, Maya, banks), and fraud prevention services, where permitted by law.

5. Purposes and Legal Basis for Processing

vipph24 processes your personal data for the following purposes and on the following legal bases:

• Account creation and management — necessary for the performance of our contract with you as a registered vipph24 player;
• Age and identity verification — legal obligation under PAGCOR regulations and the Data Privacy Act; necessary to ensure only players aged 21 and above access the Platform;
• Processing deposits and withdrawals — necessary for the performance of our contract with you;
• Anti-money laundering (AML) compliance — legal obligation under Republic Act No. 9160 (Anti-Money Laundering Act) and PAGCOR requirements;
• Fraud prevention and platform security — legitimate interest of vipph24 in protecting the integrity of the Platform and its players;
• Customer support — necessary for the performance of our contract with you;
• Marketing and promotions — based on your consent, where you have opted in to receive promotional communications from vipph24;
• Platform improvement and analytics — legitimate interest of vipph24 in improving the user experience on the Platform;
• Responsible gaming monitoring — legal obligation and legitimate interest in promoting safe gambling practices.

6. Sharing of Personal Data

vipph24 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors — GCash, PayMaya/Maya, and Philippine banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) for the purpose of processing your financial transactions;
• Identity verification providers — third-party KYC service providers engaged by vipph24 to verify your identity documents;
• Regulatory authorities — PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies, where required by law or regulation;
• IT and platform service providers — cloud hosting, cybersecurity, and analytics vendors who process data on our behalf under strict data processing agreements;
• Legal and professional advisors — lawyers, auditors, and compliance consultants engaged by vipph24, subject to professional confidentiality obligations.

All third-party service providers engaged by vipph24 are required to implement appropriate technical and organizational measures to protect your personal data and to process it only in accordance with vipph24's instructions.

7. Data Retention

vipph24 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law and regulation. Specifically:

• Account and KYC data is retained for a minimum of five (5) years following account closure, in compliance with PAGCOR and AML record-keeping requirements;
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction;
• Customer support communications are retained for three (3) years from the date of the interaction;
• Marketing preference data is retained until you withdraw your consent or request deletion.

Upon expiry of the applicable retention period, vipph24 will securely delete or anonymize your personal data in accordance with our data disposal procedures.

8. Cookies and Tracking Technologies

vipph24 uses cookies and similar tracking technologies to enhance your experience on the Platform. The types of cookies we use include:

• Strictly necessary cookies — required for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Functional cookies — remember your preferences (e.g., language, display settings) to personalize your vipph24 experience.
• Analytics cookies — help us understand how players use the Platform so we can improve its performance and content.
• Marketing cookies — used to deliver relevant promotional content to you, based on your consent.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the vipph24 Platform.

9. Data Security

vipph24 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the vipph24 Platform;
• Encryption of sensitive data at rest, including financial account details and identity documents;
• Access controls limiting personal data access to authorized vipph24 personnel on a need-to-know basis;
• Regular security assessments and vulnerability testing of the Platform;
• Incident response procedures for detecting, reporting, and managing personal data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, vipph24 will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012.

10. Your Rights Under the Data Privacy Act

As a data subject under Republic Act No. 10173 (Data Privacy Act of 2012), you have the following rights with respect to your personal data held by vipph24:

• Right to be informed — you have the right to be informed of how your personal data is being collected and processed, as described in this Privacy Policy;
• Right to access — you may request a copy of the personal data vipph24 holds about you;
• Right to rectification — you may request correction of any inaccurate or incomplete personal data we hold about you;
• Right to erasure or blocking — you may request deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to object — you may object to the processing of your personal data for direct marketing purposes at any time;
• Right to data portability — you may request a copy of your personal data in a structured, commonly used, and machine-readable format;
• Right to lodge a complaint — you have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within fifteen (15) business days, subject to identity verification requirements.

11. Children's Privacy

The vipph24 Platform is strictly intended for individuals aged 21 years and above, in accordance with Philippine law governing online gambling. vipph24 does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately close the relevant account and delete all associated personal data.

If you believe that a minor has registered on the vipph24 Platform, please notify us immediately at [email protected].

12. Changes to This Privacy Policy

vipph24 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via the mobile number or email address on file, or by posting a prominent notice on the Platform.

The revised Privacy Policy will take effect on the date specified in the notice. Your continued use of the vipph24 Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.

13. Contact and Complaints

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by vipph24, please contact our Data Protection Officer:

Email: [email protected]
Platform: vipph24.app
Support hours: 24/7

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines through its official channels.

This Privacy Policy was last updated on January 1, 2026. By continuing to use the vipph24 Platform after this date, you confirm that you have read and accepted this Privacy Policy in full.